HomeHuddle is a family sports scheduling platform operated by Venuewise. We are committed to protecting the privacy of every user — including parents, guardians, and family members who use our platform to manage youth and recreational sports schedules.
This Privacy Policy describes what personal information we collect, how we use it, when and with whom we share it, and how you can control your information. By using HomeHuddle, you agree to the practices described in this policy.
If you have questions, contact us at support@venuewise.net.
We collect information in the following ways:
Information You Provide DirectlyWe use the information we collect to:
| Purpose | Examples |
|---|---|
| Provide the service | Create and manage your account, sync schedules, detect conflicts, send reminders |
| Send notifications | SMS, email, and push notifications about schedules, game reminders, and changes |
| Improve the platform | Analyze usage patterns to improve features and performance |
| Customer support | Respond to questions, troubleshoot issues, and handle requests |
| Security | Detect fraud, prevent unauthorized access, and protect users |
| Legal compliance | Meet applicable legal obligations and enforce our Terms |
| Communications | Send service updates, policy changes, and important account notices |
We do not sell your personal information. We do not use your personal information for targeted advertising by third parties.
HomeHuddle collects your phone number for the purpose of sending SMS notifications related to your sports schedule, including practice reminders, game alerts, conflict notifications, and account updates.
Your phone number and SMS consent will never be shared with, sold to, or used by third parties or affiliates for marketing purposes. SMS data is used exclusively to deliver HomeHuddle service notifications that you have opted into.
Opt-In: You opt into SMS notifications by providing your phone number and selecting notification preferences within the HomeHuddle platform. Providing your phone number is voluntary and is not a condition of using the platform.
Message Frequency: Message frequency varies based on your schedule activity. You may receive multiple messages per day during active sports seasons.
Message and Data Rates: Standard message and data rates from your wireless carrier may apply.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages. For additional support, contact support@venuewise.net.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
We do not share SMS consent or phone numbers with third parties or affiliates for marketing purposes under any circumstances.
We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account:
To request account deletion, contact us at support@venuewise.net.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at support@venuewise.net.
HomeHuddle is designed for use by parents and guardians to manage their children's sports schedules. HomeHuddle accounts are intended for users 13 years of age and older. We do not knowingly collect personal information directly from children under 13.
Parents and guardians may enter information about their minor children (such as names and team affiliations) within their own HomeHuddle account for scheduling purposes. This information is managed by the parent/guardian account holder and subject to their privacy choices.
If you believe we have inadvertently collected personal information from a child under 13 without parental consent, please contact us at support@venuewise.net and we will promptly delete it.
You have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@venuewise.net. We will respond within a reasonable timeframe and in accordance with applicable law.
HomeHuddle uses cookies and similar tracking technologies to operate and improve the platform. These include:
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party targeted advertising.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
Your continued use of HomeHuddle after any changes to this policy constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For SMS-specific requests (opt-out, support), you may also reply STOP or HELP to any HomeHuddle text message.